Monday, August 16, 2010

More battles with MA-Bell

My eternal boxing match with ATT continued today. Without making a decision on changing my wireless service, I found this morning that my voicemail was still not working, despite the fact that the ATT repairman had assured me that he had set in up again on Friday afternoon.

So, I called ATT and was told that I had another $400 to pay on my bill before they were going to turn on the voicemail again. This went counter to the promise from Jaime last week when he said that these charges would be refunded so I wouldn't have to pay them. I went round and round with the people and told them, again, why I was so frustrated, since this had been going on for several years. Finally, the guy from collections told me they could turn on the voicemail today if I paid he extra amount by the end of the month.

So, I agreed to do so and they turned the voicemail on again. Of course, I couldn't access the voicemail because I didn't have a temporary password. I checked the emails and no messages with a temporary voicemail password. After lunch I called the ATT people again. The lady informed me that my temporary password was 228-2126, my telephone number.

So, I tried that and it didn't work. So I took a chance and tried (770)228-2126. That worked and now I have voicemail. My phones are working, for now. I still have to pay some amount, despite the fact that Jaime told me they would eat those charges.

Agghhh!

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